Shipping policy

Local Pick Up (By appointment only)
Free pick up is available in Toronto at Nagomi Beauty Room which is our partner spa salon, NOT our store.
The pick up point is located on Bloor W (5 min. walk from Jane station) and by appointment only.

  • How to pick up
    After you order for local pick up, you’ll receive a pick up notification when your order is ready.
    Once you receive the pick up notification, please reply back to the notification email with your 2 preferred time options to come by so we can arrange the time and have your order ready to go.

Shipping Schedule
Orders are currently shipped every Wednesday via Canada Post.
Canada Post's delivery standard is 2 - 8 days.

Shipping Area
Nagamoch Shop is shipping within Canada & US only at this time.

Shipping Fee

  • Regular size Items
    Canada:
    The flat rate shipping fee of $14 applies to orders shipping to Ontario & Quebec, $17 to other parts of Canada.

    US:
    The flat rate shipping fee of approx. $24 USD  applies to US orders.

  •  Oversize items
    Canada:
    The flat rate shipping fee of $27 applies to oversize item orders shipping to Ontario & Quebec, $32 to other parts of Canada.

    US:
    Currently, we do not ship oversized items to the US.

    - > Check the Oversize Items

Pre-Order Items
Pre-Order items are stocks that are not on hand. It may take approximately 2-3 weeks to be shipped to you. You will receive an e-mail notification upon shipment.

Mixed Order 
All order items will be shipped together. Therefore, if your order contains a mix of in-stock and pre-order items, your in-stock items may be delayed until your pre-order items are ready for shipping.  
To ensure faster delivery of your in-stock items, we recommend making two separate orders- one for your pre-order items and one for your in-stock items.